Return Policy

Return Policy

We accept returns in NEW CONDITION only within 15 days of purchase. 

We only accept returns for items purchased directly on thepetpurrium.com. If you purchased our products from a different website or physical storefront, please contact the retailer to request a return.

We do not accept scratched, chewed or hairy products.

For unopened and unused products returned in original, sellable condition within 30 days of the date of purchase, we will extend a full refund of the purchase price (excluding shipping charges).

Send back the other item for a refund. We process refunds within 3 days of receiving the item. We recommend you use a delivery confirmation service.

DEFECTIVE ITEMS: Please send us an email if you feel an item is defective using the contact us form. In many cases, defective items do not need to be returned for a refund.

WRONG SIZE: Please place a new order for the correct size. Send back the other item for a refund. We process refunds within 3 days of receiving the item.

OUR MISTAKE: In cases where we have shipped you an incorrect product, we will issue a call tag to have the item picked up. We will re-ship your order at our expense.

EXCHANGES: We are sorry, we don’t do exchanges. Simply reorder the new item and we will refund you for the item you returned.

Please provide us with your order number, the item(s) you wish to return and the reason for the return. Please make sure to properly package your returns as we are unable to issue credit for damaged merchandise.

For approved returns we will issue a credit within 72 hours via the same method of payment used for the order .

· The Petpurrium is not responsible for rips or tears that were not noticed immediately after the package was opened

· Please include a copy of your original receipt and your return merchandise authorization number and send to: [email protected]